If you're travelling by plane this holiday period, have a read of this.
Melbourne airport has recently implemented the Hidden Disability Program for it’s International Terminal to assist you on your journey through our International Airport.
This program supports travellers requiring special assistance as they travel through our airport.
The Hidden Disability Program consists of:
- A lanyard to wear through the airport from check in to departure to allow airport staff to recognise that you may require additional assistance throughout the journey.
- Sensory Map - This identifies high sensory and low sensory areas to help you navigate through the terminal. This can help you prepare for additional noise, crowded areas and identify areas where you can stop in a quieter area if required.
- Social Stories - Illustrating both our international departures and international arrivals processes in an easy to understand and pictorial format.
- Staff training - Our Melbourne Airport staff will all be trained in the Hidden Disability Program to ensure that additional care and consideration is provided during your time through our airport and ensures staff are able to assist in your journey. Whether that be guiding you through each step, providing you information or slowing down a process in the customer journey for you, we are here to ensure your mental and emotional health is looked after.